Terms & Cancellation

TERMS AND CONDITIONS Gifting Concierge by @PaulxLuxury, operated by Every Kind of LLC ("we," "us," "our"). Last updated: October 10, 2026 By submitting a gift request, paying any fee, or using this site, you agree to these terms. 1. WHAT WE DO We are a personal gift shopping service. You tell us about the person and the occasion. We research and recommend gifts, buy the gifts you approve on your behalf, wrap them, and arrange delivery. We are not the seller of the gifts. Each gift is sold by the retailer or brand we buy it from. 2. HOW A REQUEST WORKS - You complete the request form and pay the upfront service fee. - Each request includes 3 ideas per category you choose, delivered for your review in 3 to 5 business days from when your payment is confirmed. - You approve, pass on, or comment on each idea. Additional ideas can be requested at $50 per idea, billed with your final fee. - Once you approve your picks, we send a final bill for the gift cost, the remaining service fee, any extra ideas, and shipping. We buy the gift after that bill is paid. - Prices and availability are set by the retailer and can change before purchase. If a price changes, we will contact you before buying. 3. FEES - Service fee: starts at $350 per gift, charged upfront when you submit your request. - Final service fee per gift: a flat $350 when the gift costs $3,500 or less. When the gift costs more than $3,500, the fee is 10% of the gift cost, rounded up to the nearest $50. The $350 you already paid is credited toward this, and the difference is billed with your final bill. - 24-hour turnaround on ideas: $350 per gift. - Rush service: for occasions inside our standard lead time, you may submit a rush request. Rush is approved and priced case by case, per gift. An approved rush offer must be paid within 72 hours or it expires. - Add-ons: Custom wrapping $75. Handwritten card instead of a hangtag $25. Hand delivery in the New York City metro area $150. - Shipping is calculated and billed after you approve a gift. - Card payments include a processing fee of 2.9% plus $0.30. Zelle payments have no processing fee. - Sales tax may be added where required by law. - Bills and invoices are due on receipt. 4. NON-REFUNDABLE SERVICE FEE The upfront service fee pays for our research and curation time and is non-refundable once your request is submitted, including if you do not approve any of our ideas. 5. CANCELLATIONS - Before you approve your picks: you may cancel at any time. The upfront service fee is kept. Nothing else is owed. - After you approve your picks but before we buy the gift: you may cancel. The upfront service fee already paid is kept. No further fee or gift cost is charged. - After we buy the gift: the order can no longer be cancelled. Any return is handled under Section 6. - Rush and 24-hour turnaround fees are non-refundable once work has begun. 6. RETURNS AND EXCHANGES - Returns follow the retailer's own return policy. We will help arrange a return or exchange within that policy. - The gift cost is refunded only if, and to the extent that, the retailer refunds it. Our service fees, add-on fees, credit card processing fees and shipping fees are not refunded. - If anything we are buying on your behalf is final sale, we will tell you before your final bill is sent. - Custom, monogrammed, or personalized items usually cannot be returned. 7. SHIPPING, DELIVERY, AND RISK OF LOSS - We ship within the United States only. - Delivery dates from retailers and carriers are estimates. We plan around your occasion date but cannot guarantee arrival by a specific date. - Once a gift is shipped, the risk of loss, theft, or damage passes to you. We are not responsible for gifts lost, stolen, delayed, or damaged in transit, or for deliveries to an incorrect address you provided. - You are responsible for giving us a complete, accurate delivery address. 8. YOUR INFORMATION AND PHOTOS You agree that the information you share is accurate and that you have the right to share it, including any photos of the recipient. We use your details and photos only to choose, buy, and deliver your gifts. Photos are stored privately and are not shared with anyone outside our team. 9. PRODUCTS AND WARRANTIES Product descriptions, sizing, and images come from the retailer or brand. Any warranty on a gift is provided by its maker or seller, not by us. We make no promise that a gift will suit the recipient's taste or fit, but we use the sizing and notes you give us to get it right. 10. LIMITATION OF LIABILITY To the fullest extent allowed by law, our total liability for any claim related to a request is limited to the service fees you paid us for that request. We are not liable for indirect or consequential losses, including disappointment, missed occasions, or lost value. 11. PAYMENT DISPUTES Please contact us before disputing a charge with your bank. If a chargeback is filed for a service we provided, we may pause or cancel any open requests. 12. GOVERNING LAW These terms are governed by the laws of the State of New York. Any dispute will be handled in the state or federal courts located in New York County, New York. 13. CHANGES We may update these terms from time to time. The version in effect when you submit a request applies to that request. 14. CONTACT Every Kind of LLC Questions about these terms: paul@paulxluxury.com